“The goal as a company is to have customer service that is not just the best, but legendary”

Support plays an important role in our organization. A good support service will enhance the level of customer satisfaction towards our products.

Support is a range of customer services to assist customers in making cost effective and correct use of our products. We have a committed team dedicated for support. Our support services attempt to help the user solve specific problems on our products. It includes assistance for installation, troubleshooting, maintenance & data fixing.


The first step in our implementation methodology is a Business Process Analysis exercise, which is free of charge. Business Process Analysis is performed to analyse your actual business processes and its corresponding mapping that will be done in our proposed solution. It will also help in understanding better the objectives of the implementation. Only after this analysis has been completed & signed off, we are now in a better position to make our recommendation either to use the big bang or Phased rollout.

Training & User Development

We do not believe in a "ONE SIZE FITS ALL" approach to training and deliver our training to user centric demands, thus

• Our trainings are based on a preTraining Needs Analysis and fully custom driven

• No manuals or certification provided with training (should this be a requiremennt kindly enquire on the additional costs associated with the same)

Customisation, Tailoring & Support

The scenario is evolving fast and as of today many small and mid-sized enterprises are demanding accounting and software solutions in tune with their goals and requirements. To fill this void means facing all those challenges and opportunities which are reshaping all the traditional ways of doing business.


we have had the best of experience since migrating our Pastel business to the team at letsap software zimbabwe. They have brought in an easier, all round support to otherwise mundane processes, we happily recommend them without second thought ..."